Summary
As an independent service provider, Opus does not align itself with any one party to a dispute and it is important to have an Upload Protocol in place to ensure all changes are agreed and final.
Whilst we can look to adopt a different approach if necessary, we've set out our default and recommended protocol for multi party matters below which ensures efficient processing, finality of instruction and minimises additional costs.
Our recommended upload protocol originates from Opus' previous experience, having been successfully followed by parties across 1,000+ hearings.
Default Upload Protocol
It is crucial that once all Parties have access to the shared hearing bundle on the platform, the following default upload protocol is followed for all shared content instructions:
- All changes to the bundle should be agreed between all parties before being finalised and any documents should be sent securely to Opus.
- Once sent, please email Opus with the relevant instructions and appropriate party representatives in copy.
- Opus will then action the request on the assumption this has been approved by all Parties.
This will ensure that it is clear to all parties involved, what Opus has been requested to action.
We request that a new chain of correspondence is created in respect of each separate request with a brief subject line as formatted below. It should indicates the changes to be made and will enable us to efficiently manage the requests, ensuring emails are not missed amidst a larger chain of correspondence.
- Format - Case Code – YYYYMMDD – brief description of task
- Example - For inserts into bundle A on case 10001A, the subject line would be: 10001A - 20250812 - Bundle A Inserts
If parties would prefer to work using an alternative upload protocol, please reach out to your Solution Operations Manager to discuss.